WE DO NOT ISSUE REFUNDS OR EXCHANGES ON PERSONAL BODY CARE PRODUCTS.
DAMAGED PRODUCTS POLICY
Please inspect your order upon reception and contact us immediately if the item is damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you asap.
If you receive an item that was broken or damaged in transit, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. Please contact customer service at firstname.lastname@example.org or by Whatsapp at +971 52 190 8816 (M-F 9 AM-6 PM GST). Please include a picture of the damaged item and the box it came in. We will respond with the appropriate replacement instructions.
We will notify you once we’ve received your email with pics of your damaged item, and let you know if the exchange was approved or not. If approved, we will provide the next steps to rectify the issue. Please contact us at email@example.com if you have any more questions.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any questions at firstname.lastname@example.org thank you.